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Download Transforming Field and Service Operations Pdf

Transforming Field and Service Operations true
By:Gilbert Owusu,Paul O’Brien,John McCall,Neil Doherty
Published on 2014-01-21 by Springer Science & Business Media


The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.

This Book was ranked at 40 by Google Books for keyword Business Technology.

Book ID of Transforming Field and Service Operations's Books is DbG9BAAAQBAJ, Book which was written byGilbert Owusu,Paul O’Brien,John McCall,Neil Dohertyhave ETAG "v0jVIA6BFUQ"

Book which was published by Springer Science & Business Media since 2014-01-21 have ISBNs, ISBN 13 Code is 9783642449703 and ISBN 10 Code is 3642449700

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Book which have "277 Pages" is Printed at BOOK under CategoryBusiness and Economics

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